1. Introduction
This Privacy Policy describes how CloudAxis Labs LLC (“CloudAxis,” “we,” “us,” or “our”), a United States company with its registered office at 30 N Gould St, STE R, Sheridan, WY 82801, USA, collects, uses, discloses, and protects information in connection with our product CloudyBot and related websites and services (collectively, the “Services”).
By using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.
For privacy-related questions, contact privacy@cloudaxis.ai.
2. Information we collect
2.1 Account information
We collect information you provide when you register or maintain an account, such as email address and credentials (e.g., password stored using industry-standard hashing).
2.2 Content and files
We collect content you create, upload, or store in CloudyBot, including messages, drafts, files, and similar materials needed to provide the Services.
2.3 Usage and analytics
We collect usage data such as feature interactions, log data, device/browser type, and diagnostic information to operate, secure, and improve the Services.
2.4 Data from connected third-party accounts (Meta and others)
When you connect third-party accounts, we receive information authorized by you through that provider’s consent and OAuth flow:
- Instagram Business: We may access profile information, media (e.g., posts and stories as permitted), insights and analytics, and the ability to publish content on your behalf, only as needed to provide features you use.
- Facebook Page: We may access Page information, the ability to publish posts, and Page engagement insights, as authorized.
- WhatsApp Business (Cloud API): We may access your WhatsApp Business profile information as needed and send messages you have opted into (e.g., notifications and digests).
We access only data reasonably necessary to provide the Services you request.
3. How we use your information
We use information to:
- Provide, maintain, and improve the Services;
- Publish content to connected accounts when you direct us to;
- Deliver notifications and messages you have opted into;
- Display engagement analytics in the product;
- Secure the Services, prevent abuse, and comply with law;
- Communicate with you about the Services and policy changes.
We do not use your data to train general-purpose AI foundation models. We do not sell your personal information to data brokers.
4. Data from Meta platforms
We use Meta’s Graph API, Instagram APIs, and WhatsApp Cloud API where applicable to provide social media publishing, analytics, and messaging features within CloudyBot.
- Data obtained through Meta APIs is used solely to provide the Services described in this policy.
- We do not use data obtained through Meta APIs for purposes unrelated to providing and improving CloudyBot’s features described to users.
- We do not transfer Meta platform data to data brokers, advertising networks, or unrelated third parties.
- You can revoke CloudyBot’s access to your Meta-connected accounts through your CloudyBot dashboard settings and through Meta’s app and account settings.
5. Data storage and security
CloudyBot customer data is processed and stored using infrastructure located in the United States and U.S.-based service providers we select for hosting, security, and operations. We use encryption in transit (e.g., TLS) and implement administrative, technical, and organizational measures appropriate to the nature of the Services.
No method of transmission or storage is 100% secure; we work to protect information consistent with industry practice.
6. Data retention and deletion
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category.
When you delete your account or request deletion where applicable, we will delete or anonymize personal information subject to legal retention requirements.
When you disconnect a Meta-connected account, we delete associated access tokens and cease accessing that account’s data through CloudyBot, except where we must retain limited records for security, legal compliance, or backup cycles as described in our processes.
7. U.S. state privacy rights
Depending on your state of residence, you may have rights under applicable U.S. state privacy laws (for example, rights to access, delete, or opt out of certain processing). We do not sell personal information in the conventional sense. To exercise rights or ask questions, contact privacy@cloudaxis.ai. We may need to verify your request.
8. Children’s privacy
CloudyBot is not intended for users under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date. Where required, we will provide additional notice (e.g., email or in-product notice).
10. Contact
CloudAxis Labs LLC
30 N Gould St, STE R
Sheridan, WY 82801
USA
Privacy inquiries: privacy@cloudaxis.ai